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Home / HIPAA Compliance & Data Security
Compliance
Every step of our work follows HIPAA and payer rules, from the first login to the last claim, so your practice is protected.
We hold ourselves to high standards of integrity by following all applicable laws, regulations and ethical rules, including HIPAA, in every market we serve.
Every team member is required to follow these standards, and our managers are responsible for making sure they do.
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Compliance is part of every step of our work, from the first login to the last claim. These are the safeguards our team follows every day.
Patient information is used only for the work you hire us to do, and only by the people who need it.
Administrative, physical and technical safeguards protect every record we handle.
We sign a BAA with every client before we access any patient data.
Unique logins for every employee, role-based access and no shared passwords, ever.
Encrypted workstations, VPN connections and encrypted email keep data safe in transit and at rest.
Accurate coding to CMS, AMA and payer guidelines, with no upcoding or unbundling.
Regular internal audits of coding, billing and system access, with corrective action when needed.
HIPAA training for every new hire, yearly refreshers and background checks before access is granted.
A clear plan to report, contain and notify you quickly if anything ever goes wrong.
Getting paid quickly should never mean taking risks. Every claim we submit follows federal and payer rules, so your practice is protected in an audit.
Protecting patient information is a top priority. We are HIPAA compliant and follow strict procedures to keep data safe: all production workstations are encrypted, staff access is limited to what each role needs, and every employee has a unique ID and access card that cannot be forged or shared with anyone outside the company.
Your practice’s data is handled in a secure environment backed by significant investment in our IT systems. All connections run over a secure VPN, each employee signs in with individual credentials for each client, logins are never shared, and personal devices are not allowed.
Our production floor is monitored around the clock by CCTV. USB ports and disc drives are disabled so data cannot leave the office, and our firewall blocks social media and personal email on work computers.
All of our email is encrypted to keep patient information safe from breaches and identity theft.
Before joining the production team, every new employee completes 30 days of HIPAA training and passes an assessment, so everyone understands how to handle patient information responsibly.
We take pride in how we speak with your patients and with insurance companies. Every team member is trained to listen carefully and respond professionally, and calls are recorded for quality and training.
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About Us....
Read more about how we keep patient data private and secure.